1. Enrollment & Payment Process
- Course enrollment is completed upon receipt of payment.
- All payments are collected by card through Stripe; wire/bank transfer is not accepted.
- Split payment plans apply only to the packages listed on the pricing pages.
- Price changes for future terms are communicated in advance.
2. Satisfaction Guarantee & Refund Procedure
- Private 1-on-1 lessons: If you are not satisfied after your first lesson, you receive a full refund.
- Group classes: If you are not satisfied with the first week of classes, you receive a full refund.
- Refund requests must be submitted in writing to info@testprepturkey.com.
- Approved refunds are returned to the same card within 7-14 business days.
3. Non-Refundable Situations
No refunds are issued outside the satisfaction guarantee above. For example:
- Private-lesson requests made after the first lesson without notifying dissatisfaction.
- Group-class requests made after the first week has passed.
- QBank, practice tests and other digital products once access has been provided.
4. Lesson Postponement
- Private lessons can be rescheduled with at least 24 hours notice.
- Private lessons cancelled with less than 24 hours notice are counted as delivered.
5. Contact
For questions about payment or refunds, please contact us:
- Email: info@testprepturkey.com
- Phone: +90 216 428 1075
- WhatsApp: Message us on WhatsApp
- Address: TestPrep LLC, 777 NW 72nd Ave STE 1075, Miami, FL 33126, United States